Frequently Asked Questions
Get Answers to Your Frequently Asked Questions
How do I purchase and download digital products?
To purchase and download our digital products, simply add the desired items to your cart and proceed to checkout. After completing your purchase, you will see a download link in the confirmation screen and receive an email with the link to download your files. You can save the download to your device and print it as many times as you wish.
What types of digital products do you offer?
We offer a variety of digital products including planners, journals, doodle pages, and coloring sheets. Each product is available in multiple formats to suit your needs.
Can I get a refund on digital downloads?
We do not offer refunds on digital downloads. However, if you experience any issues with your purchase, please contact us and we will work with you to resolve the problem or provide a replacement file.
How do I use my digital downloads?
After downloading your digital files, you can open them on your device and print them out at home or at a print shop. Our files are designed to be printer-friendly and can be printed as many times as you like.
How do I track my physical order?
Once your physical order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment through the carrier's website.
What are the shipping options and times?
We ship within 1 to 3 business days from the Netherlands using PostNL or DHL. Shipping times depend on the carrier and your location. You will receive a tracking number to monitor your shipment.
Do you ship internationally?
Currently, we ship our physical products within Europe. If you are located outside of Europe and wish to purchase our products, please contact us and we will find a solution together.
Can I resell your digital products?
No, our digital products are for personal use only and cannot be resold. All designs are our own and are protected by copyright.
How can I contact you for support?
If you need support or have any questions, feel free to contact us via our Contact page. We are here to help and will respond as soon as possible.